top of page
Search

Our policy


Dear valued customers, we understand the importance of flexible delivery times, and we recognize how much you value a timely doorstep delivery service that fits seamlessly into your busy schedules.


Delivery Policy:

At Malpua.ca, we are committed to providing our customers with high-quality products and exceptional service. We are proud to offer our delicious South Asian sweets with a convenient delivery service across GTA.

Delivery Charges:

We offer highly competitive delivery rates to ensure our customers receive the best value. Our delivery prices are kept low to make our products accessible to everyone.

Delivery Options:

In addition to our standard low-cost delivery service with flexible delivery times, we offer a premium delivery service for bulk orders or specific delivery time requests. This premium service is available with a 2-day notice and may incur additional charges.


RETURN & REFUND POLICY


At Jalebi Queen, we prioritize your satisfaction and the quality of our products. As we deal with perishable items, we have a unique return and refund policy in place:

Quality Assurance:- We take immense care in preparing and packaging our sweets to ensure they reach you in the best possible condition.

Delivery Timeframe:- We offer nationwide shipping; however, delivery times and shippable items may vary depending on your location. Our estimated delivery times are provided during the ordering process.

Perishable Nature:- Our sweets are fresh, handcrafted, and perishable in nature. The taste and texture are at their best when enjoyed soon after delivery.

No Return Policy:- Due to the perishable nature of our products, we do not accept returns.

Refund Policy:- If your order arrives in an unsatisfactory condition due to issues during shipping, please contact our customer support team within 24 hours of receipt. We may request photographic evidence of the issue to assess and improve our processes. Depending on the circumstances, we may offer a partial or full refund or a replacement of the affected items.

Cancellations:- If you wish to cancel your order, please contact us as soon as possible. Once your order is shipped, it cannot be canceled. We will do our best to accommodate your request if the order has not been processed.

Customer Support:- Our customer support team is available to assist you with any concerns or inquiries you may have. You can reach us via jalebiqueengta@gmail.com.

We strive to ensure the utmost satisfaction of our customers. Please understand that the perishable nature of our products necessitates this return and refund policy. We appreciate your trust in Jalebi Queen and are committed to providing you with delightful and high-quality sweets.





SHIPPING INFO (Outside GTA)


At Jalebi Queen, we aim to make your shopping experience as convenient as possible, ensuring your sweet treats reach your doorstep fresh and delicious. Here's what you need to know about our shipping process:

Nationwide Shipping:- We offer nationwide shipping across Canada, bringing the authentic taste of our sweets to your home, no matter where you are.

Estimated Delivery Time:- Our estimated delivery times will be provided during the ordering process based on your location. Please note that delivery times may vary.

Delivery Charges:- We offer shipping on all inter-city orders. However, a nominal flat rate fee of $20 is estimated for handling and shipping on all orders, which is waivable for bulk orders. This fee helps us ensure your sweets are carefully packaged and promptly delivered to you.

Packaging & Freshness:- Our team takes great care in preparing and packaging your sweets. We use quality packaging materials to maintain freshness and quality during transit.

Track Your Order:- Once your order is dispatched, you will receive a tracking number. You can use this number to check the status of your delivery.

Delivery Partners:- We work with trusted delivery partners to ensure your orders reach you on time and in perfect condition.

Shipping Restrictions:- Currently, we only ship within Canada.

Delivery Concerns:- If you have any concerns regarding the delivery of your order, please don't hesitate to contact our customer support team. We are here to assist you in any way we can.

Contact Us:- For any shipping-related inquiries or concerns, please reach out to our customer support team via jalebiqueengta@gmail.com.

We appreciate your trust in Jalebi Queen and are committed to delivering the freshest and most delectable sweets to your doorstep. Thank you for choosing us for your holiday shopping!

23 views

Comments


bottom of page